Thank you for your interest in Wholistic Pet Organics and its family of companies. Since 1998, we have been a family-owned and operated business with a mission to help our beloved pets live happier, healthier lives free from avoidable health problems. One of our core principles is to make a positive impact on our community by improving the lives of its pets and their owners.

As a Customer Service and Shipping Assistant at Wholistic Pet Organics, you will be responsible for providing outstanding customer service and contributing to a superior experience for our customers. You will accurately accept and input customer orders, ensuring timely and precise shipments. This position is pivotal in the ordering process, serving as a key point of contact for finished goods before they are shipped to end users. A thorough understanding of the company’s products, ordering and shipping processes, and commitment to customer satisfaction and support is essential.

Additionally, you will assist with inventory control, product rotation according to expiration dates, lot tracking and traceability, and stocking shelves. You will be part of a team dedicated to providing a variety of services, solutions, support, and information that build trust, confidence, and long-term business relationships. Acting in the best interest of the company, you will apply sound ethics and a service-minded orientation.

This role demands unfailing customer support, effective communication skills, teamwork and collaboration with all levels of management and staff, a strong commitment to ethics, and strong organizational awareness. Wholistic Pet Organics provides premium and natural supplements to organizations and individuals worldwide while adhering to the highest quality standards. Therefore, this position requires high-performance, high-integrity, and value-oriented individuals.

Position Responsibilities

• Respond to customer communications by telephone, email, and other communication channels.

• Assist with inputting orders into the computer system.

• Address customer questions on product attributes and assist with maintaining payment history.

• Assist in collecting payments from customers and reporting any payment issues.

• Provide general administrative support to the accounting team, including assisting with record updates, documentation, routine issue resolution, and other related tasks as needed.

• Record product shipments into the computer system and assist with accurate product selection and shipping of orders.

• Provide a high level of customer support, maintaining effective communication and professionalism.

• Foster teamwork and collaboration within all levels of management and staff.

• Read shipping notices, invoices, orders, and other documents to determine priorities and shipping methods.

• Accurately pick products based on orders and lot numbers.

• Monitor stock levels, ensuring proper lot separation and product rotation within finished goods shelving.

• Evaluate and select appropriate shipping methods and boxes to ensure orders are well packed, arrive safely, and are presentable to the customer.

• Inspect outgoing and incoming shipments to ensure accuracy, good condition, and proper documentation.

• Maintain written shipping documentation and reports for managers.

• Safely lift and weigh packages weighing up to 55 pounds.

• Welcome and assist visitors as needed, directing them to the appropriate person or area in a professional and courteous manner. 

Personal Qualifications

• Self-motivated and able to work with minimal supervision.

• Positive attitude and professional demeanor.

• Strong organizational skills and ability to work efficiently under deadlines.

• Team player with excellent communication skills.

• Proven telephone etiquette and efficiency with computer use.

• Able to prioritize and manage multiple responsibilities efficiently and accurately.

Educational Requirements

A high school diploma or equivalent is preferred. College coursework or a degree in Business Management, Business Administration, or a related field is desired.