Questions & Answers
Do you use any fillers in your products?
No. Here at Wholistic Pet Organics we believe in pure, natural products. We do not dilute any of our products with any fillers. When you buy a product from us rest assured it is the very best, most potent product available.
What is your return policy?
Customer satisfaction is a main goal. With that, we offer a 100% customer satisfaction guarantee. If for whatever reason, you are not happy with your purchase, you can return the product for a full refund of the product. To return an item, please have your order number and contact us at 888-452-7263 or email at email@example.com to be given an RMA number. Any order returned to us without notice and an RMA number, will not receive credit. We are sorry, but we do not accept any expired product or product expiring within 1 year of printed date.
What kind of ingredients do you use?
At Wholistic Pet Organics we use only the finest, certified organic, and human-grade ingredients. We believe that if it is not good enough for you, it is not good enough for your pets. All of our ingredients are USDA certified organics and/or human-grade quality. Our nutrecuticals are also USP standardized.
When will I receive my order?
We understand that when you place an order, you want to receive it as quickly as possible. We are committed to getting your order to you as quickly as possible. However, bear in mind, that we do not store any of our products in bulk. The manufacturing of our products occurs on a weekly, if not daily, basis... when you order a product from us, rest assured that it is as fresh as possible. All orders received by 11 A.M EST, are processed the day of receipt. Orders received after 11 A.M, are processed the following day, although if time permits, they too will be processed earlier. Once processed, your order will usually ship within 24-48 hours, if not sooner. We ship daily by UPS Ground, FedEx Ground, or U.S. Postal Service. We do offer Second Day Air and Next Day Air Service at an additional charge, which is added on to the basic ground rate.
Why do you need my email address?
You, our customer, are very important to us and we are here to ensure your satisfaction. When you provide us with an email address, your address is serving a two-fold purpose. First, we notify you via email when your package is shipped. You will also be able to monitor and track your shipment online so you will know exactly where it is at any point in time. Periodically we send out email specials so that we can offer you great savings on our products. It's our way of thanking you for your continued support of our Wholistic Pet Organics line of pet products. We never sell or share your email address.