SHIPPING POLICY
Free Shipping Every Day on all Orders over $99¹
To automatically qualify for free shipping, orders must ship together on the same day to the same address within the continental US. Order total must total over $99 before shipping costs. Orders to Alaska and Hawaii are not eligible for free shipping unless otherwise stated. We reserve the right to choose best shipping methods.
Orders that do not qualify for free shipping will be charged based on weight, shipping method, and destination. Please be aware that we do not control shipping prices and these prices are calculated through their respected company servers. Also keep in mind, that USPS services are not guaranteed services. For example, priority 2-day mail simply means that the best-case scenario is that the package will arrive to your door within 2 days. However, being that this is not guaranteed service, the package could take longer to arrive. If you need the package by a certain date, we advise using UPS services.
Expedited shipping is available for all in stock items. For more information, please call 1-888-452-7263. Orders placed by 1 pm EST Monday - Friday will be shipped out the same day, pending credit card authorization. Any order placed after 1 pm EST Monday - Friday will be shipped the next business day. We do however try to get all orders out the same day. Orders placed over a weekend will be shipped the following business day. Delivery times do not include weekend days or holidays.
Please be aware that Fedex SmartPost is a 2-8 day service and is not guaranteed.
While Wholistic Pet Organics takes all efforts to ensure all packages are delivered as ordered, the shipping carrier is responsible for the delivery of all packages on time and free of damages. Certain circumstances can arise where the carrier is unable to deliver based on weather, remoteness, etc.
International Shipping
Orders ship using USPS or UPS services. We reserve the right to choose best shipping method. Please allow 5-10 business days after the order has left our facility. Shipping times are not guaranteed.Wholistic Pet Organics is not responsible for customs delays or any duties, tariffs, Value-Added Tax (VAT) or other fees, which may be incurred with your purchase. If you refuse a package after it has shipped and cleared by customs, we will deduct all fees associated with the package return from your refund.
Shipping Holidays
Wholistic Pet Organics observes the following holidays and will not be shipping on:
New Year’s Eve
New Year’s Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
Day after Thanksgiving
Christmas Eve
Christmas Day
UPS Ground Transit Map
Fedex Ground Transit Map
For USPS delivery maps please visit the USPS website
FREIGHT DAMAGES
For each shipment received, verify that units arrived to you in Wholistic Pet Organics branded boxes. Please make visual inspection before signing the delivery receipt. Always check for crushed boxes, holes in boxes, and water damage.
Any claims resulting from lost or damaged merchandise during third party freight routing are the customers’ responsibility. Note: Wholistic Pet Organics recognizes the inconvenience experienced by its customers when filing claims and at the customers' request will attempt to make special arrangements to assist in the claim process if a third party or collect shipment are refused due to damage at time of delivery.
Any shipment which is damaged when handled using a prepaid routing will be handled by Wholistic Pet Organics, including concealed damage found after receipt. The customer is required to report the damage within 7 days for all LTL shipments and within 1 days for all small package shipments (UPS, FEDEX, USPS).
VISUAL DAMAGE UPON RECEIPT
Upon receipt of a shipment, it is important to inspect for any visible damage before signing for receipt. If shipment arrives damaged, make note on delivery receipt describing the damage and take pictures when possible. This includes but is not limited to, punctures, crushed boxes, water damage, and units off skid.
CONCEALED DAMAGE
Sometime shipments are accepted by the customer with no apparent damage but, when unpacked, damage is found. This is the most troublesome type of freight problem in that the damage may have occurred at any point. The freight carriers are very uncooperative in these cases.
Upon receipt, always verify that unit shipments arrived Wholistic Pet Organics branded boxes. Make visual inspection of boxes looking for any type of damage (e.g. crushed, holes, bent boxes, oil marks, water marks, or skid marks when freight is loaded on top of units). Smaller shipments that are shipped via UPS, USPS or FEDEX should follow the same visual inspections, (e.g. boxes crushed, boxes re-taped, oil marks, and water marks). Any visual damage found at time of receipt should be note on delivery receipt, i.e. “BOX CRUSHED POSSIBLE DAMAGE”
Wholistic Pet Organics can file claims with its LTL carriers within 7 days of delivery date as long as the merchandise is still located at the delivery address. Therefore, we urge you, if possible, to open all units within 7 days of receipt.
Small package shipments via UPS, USPS, and FEDEX only have 1 days to report concealed damage from time of delivery. We urge you, to open all small packages the same day of delivery. As in any concealed damage case, report damage immediately.
If Wholistic Pet Organics is not notified within 7 days from time of receipt on LTL shipments or 1 day from time of receipt on small package shipments, responsibility for freight claims passes to the customer.
FREIGHT ROUTING THIRD PARTY
Third party or collect shipments are F.O.B. Bedford, NH with ownership passing to the customer when signed for by the trucking company.
FREIGHT ROUTING PREPAID
All prepay and bill shipments are F.O.B. Bedford, NH. Wholistic Pet Organics will select freight carrier utilizing as direct as possible to the destination, minimizing bulk break distribution centers and interline carries. Only Wholistic Pet Organics preferred carriers will be used.