Order Protection

 

 

 

 

 

We want you to shop with confidence. By purchasing WPO Order Protection at checkout, your order is covered if it is lost, stolen, or damaged during transit.

Coverage

Protection applies to the total order value, including products and shipping costs. Coverage begins once your order has been fulfilled and you receive tracking information. Eligible events include: packages lost in transit, orders that are damaged upon delivery, or confirmed theft after delivery.

Filing a claim

Claims must be submitted within 10 business days of the carrier’s marked delivery date (or expected delivery date if the package was never delivered). You may be asked to provide documentation such as: Photos of the package and damaged items, or carrier confirmation of non-delivery or theft.

Exclusions

Delays caused by weather, customs, or carrier disruptions are not covered. Orders marked as “Delivered” by the carrier are not eligible unless theft can be confirmed with supporting documentation (such as a police report). Order Protection does not cover incorrect addresses entered by the customer.

Resolution

Approved claims will be resolved at Wholistic Pet Organics’ discretion by either sending a replacement order or by issuing a refund to the original payment method.

If you have questions about Shipping Protection or need to file a claim, please contact us at cs@wholisticpetorganics.com